A – Please visit ACCESS for detailed directions and access information.

A – We do not provide a hotel shuttle service, but there is a paid limousine bus service available from major airports (Kansai and Itami) to Shin-Hankyu Hotel.

A – Convenient transportation options for accessing attractions in the Kansai region include JR lines, the Osaka Metro Midosuji Line, Hankyu Railway, and Hanshin Electric Railway. We provide an original map filled with the concierge’s knowledge, including recommendations for unique Osaka spots, daily itineraries, and access information.

A – Parking is not reservation-based.

A – Vehicles with a height of up to 2.1 meters can be accommodated.

The parking fee is JPY 4,200 per vehicle per overnight stay (3:00 p.m. – 11:00 a.m.).

If you use the valet parking service, an additional JPY 2,000 will be charged.

A: We provide a complimentary card for such occasions.

Furthermore, we offer paid services for organising special items like bouquets, flower arrangements, and cakes.

For more detailed information, please do not hesitate to reach out to our concierge.

A: If you wish to have a late check-out, the following additional charges apply to your room rate:

Until 3:00 p.m. : 30% of the Best Flexible Rate

Until 6:00 p.m. : 50% of the Best Flexible Rate

After 6:00 p.m. : Full Best Flexible Rate

Please feel free to inquire at the front desk or make use of it according to your preferred time.

A – Specific cancellation policies may vary depending on the plan, so please check for details.

For cancellations made for reservations booked through travel agencies or other third-party websites, please contact the booking source for inquiries.

If you wish to shorten your stay after your arrival, a cancellation fee equal to 100% of the room charge for the next day will be incurred. For prepaid plans, no refund will be provided for the entire stay.

A – Please send it to the following address:

3-60 Ohfuka-cho, Kita-ku, Osaka-shi, Osaka 530-0011

InterContinental Osaka

+81-06-6374-5700

To Guest Relations

Please include your check-in date and the name of the registered guest when sending the luggage.

A – We regret to inform you that we do not accept reservations for stays by minors without accompanying adults.

A – We regret to inform you that we do not allow visitors to the guest rooms for private parties, meetings, seminars, or any other activities.

We have meeting rooms and banquet facilities available on-site for such purposes. Please feel free to contact our sales department for more information.

A – You can enjoy views to the east and west, but not all room types offer views. Some room types guarantee specific views, so please check the room type details for more information.

A – You can enjoy views to the east and west, but not all room types offer views. Some room types guarantee specific views, so please check the room type details for more information.

A – We have a limited number of connecting rooms available. Please inquire about room types.

Additionally, our 2-bedroom/3-bedroom residences feature 2 or 3 bedrooms, a living room, and a kitchen. You may also consider these rooms for your stay.

A – We can provide an extra bed in a twin room or a double room. Alternatively, you may consider using our 2-bedroom residence for your stay.

A – Children aged 12 or under can stay with you in the same bed. However, for meal-inclusive plans, the meal cost for a child sleeping with you is not included in the rate, so please be aware of this.

A – Please make a reservation for a twin room or a double room, and then contact our reservation department. We can arrange an extra bed for an additional charge.

A – The beds are fixed in place, so they cannot be pushed together.

A – We apologise for the inconvenience. Please contact us for assistance with your reservation.

Tel: +81-(0)6-6374-5700

A – Yes, there is an accommodation tax in Osaka Prefecture as per the “Osaka Prefecture Accommodation Tax Ordinance.”

It is separate from the room rate and is charged based on the per-person, per-room rate (including room charge and service charge).

JPY 100 per person per stay if the rate is between JPY 7,000 and less than 15,000.

JPY 200 per person per stay if it’s between JPY 15,000 and less than 20,000.

JPY 300 per person per stay if it’s JPY 20,000 or more.

There is no tax for room rates less than JPY 7,000 per person per room.

A – We are unable to transfer the NOKA Roast & Grill breakfast to room service or change it to a different venue.

A – Tank tops, bathrobes, shorts, yukata, slippers, beach sandals, and similar attire are not permitted for use in the lounge.

A – We offer private rooms at the French restaurant “Pierre” and “NOKA Roast & Grill.” Please inquire at each restaurant.

A – All restaurants are non-smoking throughout the day.

A – We issue a complimentary coupon based on the amount spent at each restaurant.

We offer a parking discount service for customers who do not consume alcohol, providing 2 hours free for orders over JPY 3,000 and 4 hours free for orders over JPY 6,000.

A – We request plain or smart casual attire. Please refrain from wearing room slippers, room clothes, or other light attire such as flip-flops.

For the Pierre French Restaurant on the 20th floor, we recommend smart casual attire and jackets. (Male guests are not allowed to wear half pants, flip-flops, etc.)

A – We do not have a Japanese restaurant.

A – We would be delighted to add a message plate to your dessert at no additional cost.

A – Bouquets start at JPY 5,500, and cakes start at JPY 3,680. We can certainly arrange for them. Please place your order at least three days in advance.

A – Yes, it’s allowed. We charge a corkage fee of JPY 6,000 per bottle for uncorking.

A – We request smart casual attire.

A – We have one private room with a capacity of 12 seats. Visit here for more information.

A – It can accommodate up to approximately 80 people. If you have more than that, please feel free to contact our staff.

A – Yes, it’s possible, but please let us know at the time of booking. We may not be able to accommodate same-day requests. For more details, please refer to this link.

A – Smoking is not allowed in all areas。

A – Yes, you can enjoy breakfast.

*Breakfast for non-registered guests may not be available depending on the situation.
*Please note that on Saturdays, Sundays, and holidays, breakfast service is exclusive to our staying guests.

A – Yes, it’s possible. We offer an à la carte menu throughout the day.

A – We cannot provide a guarantee, but we do our best to allocate the best available seats based on the reservation order.

A – Coffee and tea are included, but other soft drinks and alcoholic beverages will incur additional charges.

A – Children between the ages of 6 and 12 will be charged half the adult rate. Children aged 0 to 5 are free for one child per paying adult. Additionally, from the second child onwards, child rates will apply regardless of age.

A – Reservations are not mandatory, but making a reservation ensures that you can secure a table.

A – TWG Tea’s black tea is available for purchase at “STRESSED” on the first floor.

A – We request smart casual attire. Please refrain from wearing room slippers, room attire, and other casual items such as beach sandals.

A – During special periods designated by the restaurant, such as the New Year holidays or Christmas, a two-session system may be implemented. Also, for lunch on Saturdays, Sundays, and holidays, we kindly request that you vacate the table by 2:30 p.m..

A – There are no private rooms in the bar.

A – The entire area is non-smoking throughout the day.

A – Generally, we do not accept table reservations, but you can make a reservation in advance for afternoon tea.

A – There is no cover charge.

A – Yes, it is entirely non-smoking. We have a smoking area on the 2nd floor.

A – We accept reservations for whole cakes up to 2 days in advance.

A – Yes, we accept reservations. The seating is limited to 90 minutes from your reservation time. If we are busy, we may not be able to accommodate specific table requests.

A – Towels are provided at the locker room on the 4th floor for the gym and sauna. You do not need to bring towels from your room.

A – We kindly request that you use these facilities from check-in (3 p.m.) to check-out (next day at 11 a.m.).

A – We kindly request that you do not bring any inflatables. We provide kickboards and arm helpers for your use.

A – Facility usage is available for hotel guests and members of our fitness club.

A – Rental is available during the night as well. For assistance at night, please contact instant service.

A – The gym is available for guests aged 16 and above. For guests under 16 using the pool and bath, they must be accompanied by an adult guardian. Please note that the bath facility is only available to guests under 16 from 9a.m. to 5p.m..

A – Guests attending the general banquet can use the parking for free for up to 4 hours.

A – Access is only available from the 1st floor.

A – We have a smoking area on the 2nd floor.

A – You can use Amex, Diners, VISA, JCB, Master, and UnionPay (debit card).

A – When you join IHG® One Rewards, you can enjoy exclusive services and benefits available only to members at over 6,000 IHG® (InterContinental Hotels Group) group hotels worldwide.

A – Join IHG® Rewards and present your membership card at check-in.

Points are only earned for reservations made through direct hotel booking, the hotel’s website (icosaka.com/), and IHG.Com (https://www.ihg.com/hotels/gb/en/reservation).

A – When you present your card at the restaurant, you will earn 1 points for every JPY 100 spent (including tax).

Please note that we cannot accept retroactive requests if you do not make a request at the time of payment.

A – We apologise, but we kindly ask you to contact the IHG® One Rewards customer centre. Alternatively, you can make a reservation online through the following contact information:

IHG® Rewards Club Service Center

Phone: 03-5767-9325

Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Closed on Saturdays, Sundays, and holidays)

Website:https://www.ihg.com/onerewards/content/gb/en/home