A – When you join IHG® One Rewards, you can enjoy exclusive services and benefits available only to members at over 6,000 IHG® (InterContinental Hotels Group) group hotels worldwide.

A – Join IHG® Rewards and present your membership card at check-in.

Points are only earned for reservations made through direct hotel booking, the hotel’s website (icosaka.com/), and IHG.Com (https://www.ihg.com/hotels/gb/en/reservation).

A – When you present your card at the restaurant, you will earn 1 points for every JPY 100 spent (including tax).

Please note that we cannot accept retroactive requests if you do not make a request at the time of payment.

A – We apologise, but we kindly ask you to contact the IHG® One Rewards customer centre. Alternatively, you can make a reservation online through the following contact information:

IHG® Rewards Club Service Center

Phone: 03-5767-9325

Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Closed on Saturdays, Sundays, and holidays)