{"id":7370,"date":"2022-12-22T06:18:20","date_gmt":"2022-12-21T21:18:20","guid":{"rendered":"https:\/\/icosaka.com\/privacy-policy\/"},"modified":"2025-02-17T16:12:27","modified_gmt":"2025-02-17T07:12:27","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/icosaka.com\/zh-hant\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:60px\" aria-hidden=\"true\"><\/div>\n\n\n\n<section id=\"special-heading-block_8963e6c30847e8455c44311111f90b48\" class=\"container-fullwidth special-heading-section my-7 lg:my-10 \" data-scene>\n    <div class=\"heading\" data-animate=\"fade-up\">\n        <div class=\"flex items-center inner\">\n            <div class=\"flex-auto\">\n                <div class=\"heading-line\"><\/div>\n            <\/div>\n            <div class=\"px-4\">\n                <h2 class=\"text-[25px] sm:text-xl tracking-widest text-center heading-text !font-en my-0\">Privacy Policy<\/h2>            <\/div>\n            <div class=\"flex-auto\">\n                <div class=\"heading-line\"><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<p>InterContinental Osaka is careful to provide our clientele with trustworthy and comfortable services that are founded on reassurance and reliability so that we can:<\/p>\n\n\n\n<ul>\n<li>provide the setting for a fulfilling stay,<\/li>\n\n\n\n<li>always be a familiar presence on your travels, and<\/li>\n\n\n\n<li>help the world\u2019s travellers seek out dreams and excitement.<\/li>\n<\/ul>\n\n\n\n<p>At the InterContinental Osaka, our customers\u2019 personal information is essential to providing sufficiently satisfactory services. We also know that the information we receive from customers is very important. That\u2019s why we take meticulous care when handling that information.<\/p>\n\n\n\n<p>To reassure InterContinental Osaka\u2019s customers and win their trust, executive and employees undergo thorough training on the laws, regulations and company rules that concern personal information, while we furthermore strive to manage our customers\u2019 personal information properly and make a maximum effort to use it appropriately.<\/p>\n\n\n\n<p>July 1 , 2024<br>IHG Japan Osaka LLC<br>InterContinental Osaka<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Definition of Personal Information<\/h2>\n\n\n\n<p>In this Privacy Policy, \u201cpersonal information\u201d refers to the following information that pertains to a real person.<\/p>\n\n\n\n<ul>\n<li>Names, date of birth or other descriptions in said information that can identify a real person<\/li>\n\n\n\n<li>Anything containing a personal identification code<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">1. Scope of Policy\u2019s Application<\/h3>\n\n\n\n<p>This Privacy Policy applies to customer information\u2014whether in spoken or written form, in electronic recordings, or in any other format\u2014which the InterContinental Osaka (hereinafter the \u201cHotel\u201d) obtains when a customer uses the Hotel\u2019s services or products.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Acquisition of Personal Information<\/h3>\n\n\n\n<p>Appropriate and fair means are used to obtain customers\u2019 personal information. Unless within the scope required by other rules of the Hotel, laws or regulations, the customer bears no obligation to provide the Hotel with personal information, and a choice to not provide said information shall not impede the customer\u2019s purchase of products or services from the Hotel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Purpose of Using Personal Information<\/h3>\n\n\n\n<p>The Hotel acquires and uses customers\u2019 personal information for the following purposes.<\/p>\n\n\n\n<ul>\n<li>For reservations and services at the Hotel\u2019s accommodations, banquet rooms, restaurants and the like, as well as for customer safety<\/li>\n\n\n\n<li>Booking accommodations at the IHG ANA Hotels Reservation Center<\/li>\n\n\n\n<li>Announcing, providing and managing services, products, events and promotional campaigns handled by the Hotel<\/li>\n\n\n\n<li>Conducting questionnaires on the Hotel\u2019s services, products and so on<\/li>\n\n\n\n<li>Developing new services and products handled by the Hotel<\/li>\n\n\n\n<li>All operations incidental to and relating to the aforementioned items<\/li>\n\n\n\n<li>Making contact with regards to providing the Hotel\u2019s services and products<\/li>\n\n\n\n<li>Announcing and providing various information on services, products, events and promotional campaigns handled by the Hotel\u2019s partner companies and others<\/li>\n\n\n\n<li>Addressing inquiries, requests and the like<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Shared use<\/h3>\n\n\n\n<p>The Hotel acquires and uses customers\u2019 personal information for the following purposes.<\/p>\n\n\n\n<ul>\n<li>Scope of people who use it jointly<br>IHG ANA Hotels Group Japan<\/li>\n\n\n\n<li>Purpose of use of the user<br>(1) To provide services, tours \/ travel services, and other products \/ services handled by the hotel, or the company used jointly.<br>(2) For the purpose of sending direct mail, providing information on products and services, conducting questionnaires, etc. by hotels or companies that use them jointly.<br>(3) For sales analysis of hotels or companies used jointly, other research and research, and development of new products and services.<br>(4) To communicate and take over the products and services provided by the hotel or the company that is jointly used to the company in charge when there is an inquiry, usage application, or other request from the customer.<br>(5) For the hotel or the company to be used jointly to carry out transactions properly and smoothly with other customers.<br>(6) For business management and internal management of the IHG ANA Group<\/li>\n\n\n\n<li>Items of personal information used jointly<br>Customer\u2019s name, address, telephone number, FAX number, email address, place of employment (company name, department, department, position, address, telephone number, FAX number), destination, membership card type, membership service qualification, affiliation district, Mileage record, credit card number, credit card expiration date, credit card usage history and related information, information contained in customer interactions, inquiries \/ requests \/ opinions, cookies and activity logs on the website Information about how customers used the hotel website, including<\/li>\n\n\n\n<li>Name and address for the management of personal information<br>(People who share)<br>IHG ANA Hotels Group Japan<br><a href=\"https:\/\/www.ihg.com\/content\/jp\/ja\/japan\/ihg-ana\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.ihg.com\/content\/jp\/ja\/japan\/ihg-ana<br><\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Disclosure and Provision to Third Parties<\/h3>\n\n\n\n<p>The Hotel shall not, unless any of the following exceptions apply, disclose or provide customers\u2019 personal information to a third party. Note that neither joint use of information nor provision to a subcontractor qualifies as disclosure or provision to a third party. The Hotel properly supervises the handling of personal information between the Hotel and subcontractors by concluding contracts and other such means.<\/p>\n\n\n\n<ul>\n<li>If the owner of the personal information provides consent<\/li>\n\n\n\n<li>If disclosure or provision is required by law<\/li>\n\n\n\n<li>If necessary to save a life or to defend against harm to a person or property, and gaining the consent of the customer proves difficult<\/li>\n\n\n\n<li>If cooperation is required to carry out the public duties of the Japanese government, a local government or the like, and gaining the consent of the customer proves difficult<\/li>\n\n\n\n<li>If the owner of the personal information is notified of the following information in advance of the personal information\u2019s provision or said owner can easily be expected to know of the situation at the time of the personal information\u2019s provision, and the Hotel shall cease providing the personal information to the third party at the owner\u2019s request\n<ul>\n<li>Provision to the third party falls within the purpose of use<\/li>\n\n\n\n<li>The personal information to be provided to the third party<\/li>\n\n\n\n<li>The method or means by which the information shall be provided to the third party<\/li>\n\n\n\n<li>That the Hotel shall cease providing personal information that identifies the owner to the third party at the request of said owner<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If disclosure or provision of statistical data or the like cannot identify the personal information\u2019s owner<\/li>\n<\/ul>\n\n\n\n<p>As part of our services for guests, a third party may specify the name of a guest if I. the Hotel receives a request from a third party over the telephone or in-person inquiring about whether the guest is staying at the Hotel, to which the Hotel will provide an answer either over the telephone or in-person, or II. the Hotel receives a request from a third party to leave a message or package and we deliver or inform the guest of the message or package. If requested by a customer when booking accommodations or during check-in, the Hotel shall cease providing personal information to third parties as it pertains to the aforementioned services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Business consignment<\/h3>\n\n\n\n<p>The hotel may outsource some of its operations and provide personal information to the extent necessary. In this case, we will carry out appropriate supervision, including the conclusion of contracts regarding handling with these outsourced companies.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Management of Personal Information<\/h3>\n\n\n\n<p>The Hotel takes utmost care to properly manage customers\u2019 personal information and to prevent exposure, loss, tampering and the like. Executives and employees undergo in-house training on the protection and proper handling of customers\u2019 personal information. In addition, the time period during which the Hotel stores personal information is stipulated elsewhere according to the purpose of use, and the Hotel uses appropriate methods to dispose of the information after the said time period expires.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. About using access analysis tool<\/h3>\n\n\n\n<ul>\n<li>Use of cookies<br><br>The Hotel website may use the information about the pages you visit, which is collected using cookies, in combination with the information that identifies you personally. This information will be used within the scope described in \u201cPurpose of use of personal information\u201d. Depending on your browser, you can change that setting to disable the cookie function, but as a result, you may not be able to use all or part of the services on the website.<br><\/li>\n\n\n\n<li>Google Analytics remarketing<br><br>Place online ads through Google Analytics Remarketing. Third-party distributors, including Google, place ads on various sites on the Internet. You and third-party distributors, including Google, combine first-party cookies (such as Google Analytics cookies) with third-party cookies (such as DoubleClick cookies) based on your behavior when you visit advertising sites in the past., Create, optimize, and deliver advertisements according to your interests and tastes.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Disclosures, Correction, Deletion, Addition, Termination of Use, Erasure<\/h3>\n\n\n\n<p>If a customer personally requests the I. disclosure, II. correction, deletion or addition, or III. termination of use or erasure of personal information in the Hotel\u2019s possession by a prescribed method, the Hotel shall, upon verifying that the requester is the owner of said personal information, respond as provided below within a reasonable time and scope. However, in the event of a risk to the lives, health, property or otherwise of the owner or a third party, or of a considerable impediment to the execution of the Hotel\u2019s operations, or of a violation of other laws or regulations, the Hotel may refuse the request in whole or in part.<\/p>\n\n\n\n<ul>\n<li>For disclosure, the Hotel shall provide an answer.<\/li>\n\n\n\n<li>For correction, deletion or addition, the Hotel shall, upon reviewing the content of the request, correct or otherwise respond without delay if the Hotel determines that the personal information relevant to the request is false or if said personal information has been handled inappropriately.<\/li>\n\n\n\n<li>If upon reviewing the content of the request, the Hotel recognizes a violation of this Privacy Policy, the Hotel shall terminate use of or erase the personal information in question. However, before making such a request, customers should know in advance that termination of use or erasure as per the request may unintentionally result in an inability for the Hotel to provide services..<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9. Request Methods and Inquiries Concerning Disclosure, etc.<\/h3>\n\n\n\n<p>Inquiries concerning requests described in the preceding paragraph on customers\u2019 personal information in the Hotel\u2019s possession and inquiries concerning other personal information shall be made via the methods provided below. Note that confirmation of reservations and usage of Hotel accommodations, banquet rooms and restaurants should be directed to the appropriate hotel reception desk, as such confirmations are available free of charge. However, please note in advance that the Hotel will refuse to provide any of these confirmations if we cannot verify that the requester is the customer (or we verify from the content of the request that the requester is acting in place of the customer).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9.1 Reception Desks<\/h3>\n\n\n\n<p>The Hotel shall receive requests for disclosure, correction, deletion, addition, termination of use\/erasure or notification of purpose of use by appending the required documentation to the prescribed request form and sending both in the post to the address below.<\/p>\n\n\n\n<p><strong>Personal Information Consultation Desk<\/strong><br>InterContinental Osaka<br>3-60 Ofuka-cho, Kita-ku, Osaka-shi, Osaka, Japan<br>530-0011<\/p>\n\n\n\n<p>The IHG\u00ae Rewards Club is a service program administers by the InterContinental Hotel Group. Procedures to change member information are handled by the IHG\u00ae One Rewards website and the IHG\u00ae One Rewards Club Customer Care Center.<\/p>\n\n\n\n<p>IHG\u00ae One Rewards Customer Care Center<br>TEL: 03-6364-1372<br>Hours: 9:30 a.m. \u2013 6:00 p.m. (closed weekends &amp; holidays)<br>Email address: <a href=\"mailto:IHGRewardsClub@ihg.com\" target=\"_blank\" rel=\"noreferrer noopener\">IHGRewardsClub@ihg.com<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9.2 Documents to Submit for Disclosure<\/h3>\n\n\n\n<p>When making a \u201cRequest to Disclose\u201d or other such requests, fill in all the prescribed items in the request form (A) and mail it, along with a copy of proof of personal identification (B), in the same envelope. If there are incomplete items, note in advance that we will be unable to comply with a disclosure request. Please download your request form here or request one from the Hotel.<\/p>\n\n\n\n<p>\uff08A\uff09Prescribed Application Form<\/p>\n\n\n\n<ul>\n<li><a href=\"https:\/\/icosaka.com\/wp-content\/uploads\/2024\/08\/01.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Request to Disclose Personal Data Possessed by InterContinental Osaka<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/icosaka.com\/wp-content\/uploads\/2024\/08\/02.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Request to Change Personal Data Possessed by InterContinental Osaka<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/icosaka.com\/wp-content\/uploads\/2024\/08\/03.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Request to Terminate Usage of Personal Data Possessed by InterContinental Osaka<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/icosaka.com\/wp-content\/uploads\/2024\/08\/04.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Request for Notification on Purpose of Use of Personal Data Possessed by InterContinental Osaka<\/a><\/li>\n<\/ul>\n\n\n\n<p>\uff08B\uff09Documents to Verify Identity of Personal Information Owner or Proxy<\/p>\n\n\n\n<p>\uff1cIf you are the owner\uff1e<\/p>\n\n\n\n<p>Copies of two of any of the following: driver\u2019s license, passport, health insurance card, basic resident register card with photo, identification booklet for the physically challenged, pension handbook, Residence Card with photo, seal registration certificate.<\/p>\n\n\n\n<p>\uff1cIf you are the proxy\uff1e<\/p>\n\n\n\n<p>Letter of the proxy, identification of the proxy<\/p>\n\n\n\n<p>* Copies of two of any of the following belonging to the proxy: driver\u2019s license, passport, health insurance card, basic resident register card with photo, pension handbook, identification booklet for the physically challenged, Residence Card with photo, seal registration certificate<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9.3 Handling Charges<\/h3>\n\n\n\n<p>Payment of a handling charge of 500 yen (including tax) shall be paid for each disclosure request.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Application of and Changes to the Privacy Policy<\/h3>\n\n\n\n<p>This Privacy Policy explains how the Hotel handles customers\u2019 personal information and presumes that customers who use the Hotel\u2019s services and products fully understand the content of this Privacy Policy and provide their consent. Note that the Hotel may make changes to this Privacy Policy at any time.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Revised July 1, 2024<\/p>\n\n\n\n<p>InterContinental Osaka<\/p>\n\n\n\n<p>IHG Japan Osaka LLC<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>InterContinental Osaka is careful to provide our client [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy - InterContinental Osaka<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/icosaka.com\/zh-hant\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - 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